All returns must have a Return Goods Authorization (RGA) Number

An RGA must be requested within 90 days of the original invoice. A restocking fee of 25% will apply to all items after 90 days. No returns honored for invoices over 1 year. RGA may be request online, or by Phone and Fax at 925-229-2135

RGA has an expiration of 30 days, within which the return is to take place

RGA does not guarantee credit

All items must be inspected before any exchange or credit can be issued. Defective items must be tested and deemed defective by the manufacturer. Non-defective items (overstocks, no longer needed items, ordering errors) must be in a sellable condition and may be subject to a restocking fee.

It is the customer’s responsibility to return the items, properly packed, using a trackable and/or insured shipping method. We cannot be responsible or lost or damaged shipments. Damaged items cannot be tested, therefore, no credit or replacements can be extended, even for defective items.

It is the customer’s responsibility to file a claim with the carrier for the lost or damaged items.

All prices subject to change without notice